Terms & Conditions

Effective Date: 23 October 2026

Welcome to Nature's Crates. These Terms & Conditions govern your use of https://naturescrates.com/ and purchases made through our website. By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About Nature's Crates

Nature's Crates is an online store offering dry fruits, berries, trail mixes, combo packs, and gift packs.

Business Name: Nature's Crates

Email: care@naturescrates.com

Phone: +91 9129125679

Alternate Phone: +91 7989205434

Business Address: 34, Kailas Square, Brook Bond Colony, Kakaguda, Hyderabad, Telangana – 500015, India

2. Use of Our Website

By using our website, you agree to provide accurate information when placing an order and to use the website only for lawful purposes.

You must not use our website for fraudulent activities, attempt unauthorized access, interfere with website operations, or misuse our content and services.

We reserve the right to take reasonable action in cases of suspected fraud, unlawful activity, or misuse, subject to applicable law.

3. Products and Product Information

Nature's Crates offers products such as dry fruits, berries, trail mixes, combo packs, and gift packs.

We make reasonable efforts to provide accurate product descriptions, photographs, prices, pack sizes, ingredients, and other relevant details wherever applicable.

Customers should review each product listing carefully before placing an order. Product appearance may vary slightly due to photography and screen settings. Actual product contents, quantities, and specifications are governed by the details stated on the relevant product page.

Product availability may change from time to time. If an ordered product becomes unavailable, we will inform the customer and explain the available options, including cancellation and any applicable refund.

4. Prices, Discounts, and Payments

All product prices and applicable charges will be displayed on the website or during checkout before an order is completed.

• Prices may change without prior notice, but changes will not alter an already confirmed order except where a correction is necessary and communicated appropriately.
• Promotional offers and discounts are subject to their stated terms, eligibility, and validity periods.
• Any applicable shipping fees, taxes, and other mandatory charges will be disclosed before the customer completes the purchase.
• Customers should check the final order total before submitting payment.
• Orders are subject to payment authorization and confirmation.

We aim to display accurate prices and offers. If a genuine pricing or listing error is identified, we will contact the customer to explain the issue and discuss an appropriate resolution.

We do not advertise or guarantee an offer unless it is available under the terms stated on our website.

5. Orders and Confirmation

Customers are responsible for reviewing their selected products, quantities, contact details, and delivery address before submitting an order.

Order confirmation acknowledges receipt of the order. Processing and fulfilment remain subject to product availability and payment confirmation.

If we cannot fulfil an order, we will notify the customer and arrange any applicable refund for payments received for the unfulfilled order.

6. Shipping and Delivery

Orders are shipped according to the shipping information and conditions published on our website.

Applicable shipping charges, estimated delivery times, delivery coverage, and any restrictions should be reviewed before checkout.

Delivery estimates are not guaranteed unless expressly stated. Delays may occur because of courier operations, weather, public holidays, incorrect address details, or other circumstances outside our reasonable control.

Customers should provide a complete and accurate delivery address and a reachable phone number. For order-status enquiries, please contact our customer support team with your order details.

7. Order Cancellation

Cancellation requests are subject to the order's processing and dispatch status and the cancellation policy published on our website.

If you wish to cancel an order, contact us as soon as possible and provide your order number. A cancellation is considered accepted only when confirmed by Nature's Crates.

Where cancellation is accepted or an order cannot be fulfilled, any applicable refund will be handled in accordance with our published policies and applicable law.

8. Returns, Replacements, and Refunds

Returns, replacements, and refunds are governed by the Return and Refund Policy published on our website.

Before placing an order, customers should review the applicable policy for:

• Return eligibility and request deadlines.
• Product condition and packaging requirements.
• Any exclusions or restrictions.
• Procedures for reporting damaged, defective, or incorrect products.
• Refund processing timelines and any applicable shipping charges.

If you receive a damaged, defective, or incorrect product, contact us with your order details and supporting photographs, where relevant, so that we can review the issue.

All requests will be assessed according to the applicable policy and consumer-protection laws. Nothing in these terms limits rights that customers have under applicable law.

9. Product Quality and Storage

Customers should review the product packaging and any available ingredient, allergen, storage, and best-before information before consuming a food product.

Store products according to the instructions provided on their packaging. Do not consume a product if its packaging appears compromised or if there are concerns about its condition; contact us for assistance.

Customers with food allergies or dietary restrictions should check the product's ingredient and allergen information before purchasing or consuming it.

10. Customer Responsibilities

Customers agree to:

• Provide accurate contact and delivery information.
• Review product descriptions and the final order amount before checkout.
• Follow the published shipping, cancellation, return, and refund procedures.
• Use products according to the instructions and information provided.
• Contact us promptly if there is an issue with an order.

11. Intellectual Property

Unless otherwise stated, website text, photographs, graphics, logos, product descriptions, and other content are owned by Nature's Crates or used with appropriate permission.

You may not reproduce, distribute, modify, or commercially use website content without prior authorization, except where permitted by applicable law.

12. Third-Party Services

• Our website may use third-party providers for payment processing, shipping, delivery, and other operational services. These provide