Shipping Policy

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• Processing time may be extended during peak seasons or high order volumes.

2. Shipping Time

• Standard delivery typically takes 3–7 business days, depending on your location.
• Delivery timelines are estimates and may vary due to courier delays, weather conditions, or remote area accessibility.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your delivery location and order value.
• Free shipping may be offered on selected orders or during promotional campaigns.

4. Packaging & Handling

• Products are carefully packed to maintain freshness and prevent damage during transit.
• Proper hygiene and food safety standards are followed during packaging.

5. Order Tracking

• Once your order is shipped, a tracking number will be shared via email or message.
• You can track your order until it is delivered.

6. Delivery Issues

• If your order is delayed, lost, or marked as delivered but not received, please contact customer support for assistance.
• We will coordinate with the courier partner to resolve the issue.

7. Incorrect Address

• Please ensure your shipping address and contact details are accurate when placing your order.
• We are not responsible for delays or failed deliveries due to incorrect or incomplete address details.

8. Damaged Packages

• If the package arrives damaged, please record an unboxing video and take clear photos.
• Report the issue within 48 hours for prompt resolution.

9. Contact Support

• For any shipping-related queries or assistance, please contact:
• care@naturescrates.com