Shipping Policy
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- Processing time may be extended during peak seasons or high order volumes.
2. Shipping Time
- Standard delivery typically takes 3–7 business days, depending on your location.
- Delivery timelines are estimates and may vary due to courier delays, weather conditions, or remote area accessibility.
3. Shipping Charges
- Shipping charges are calculated at checkout based on your delivery location and order value.
- Free shipping may be offered on selected orders or during promotional campaigns.
4. Packaging & Handling
- Products are carefully packed to maintain freshness and prevent damage during transit.
- Proper hygiene and food safety standards are followed during packaging.
5. Order Tracking
- Once your order is shipped, a tracking number will be shared via email or message.
- You can track your order until it is delivered.
6. Delivery Issues
- If your order is delayed, lost, or marked as delivered but not received, please contact customer support for assistance.
- We will coordinate with the courier partner to resolve the issue.
7. Incorrect Address
- Please ensure your shipping address and contact details are accurate when placing your order.
- We are not responsible for delays or failed deliveries due to incorrect or incomplete address details.
8. Damaged Packages
- If the package arrives damaged, please record an unboxing video and take clear photos.
- Report the issue within 48 hours for prompt resolution.
9. Contact Support
- For any shipping-related queries or assistance, please contact:
- care@naturescrates.com